Glenapp Castle

Glenapp is outstanding. We stayed during the significant recent storm - the hotel had smashed windows, trees down, and no water for a while. The staff were fantastic, especially Hazel, who was amazing, despite personal issues. The owner made sure all the staff were safe, and then accommodated vulnerable people from the nearby town. During this, there was no reduction in the fantastic food, wine, and service for guests. Unbelievable. Six stars if possible.

Glenapp is immediately welcoming, grand but unstuffy with beautiful grounds and attentive staff. It’s a quietly confident hotel with rich furnishings and stunning flowers throughout. The owner and General Manager were visible and genuinely interested in their guests, never too busy to chat and offering suggestions for walks and activities. As expected, the food was fabulous and unhurried. A special mention for the breakfasts - absolutely delicious! We had a magnificent suite looking out over the grounds to Ailsa Craig and loved the daily tray of tea that was brought to our room, free of charge, the tastiest tea we have had in years! As we packed to leave, relaxed and content, we noted that the magic ingredient for an already magical hotel, is the people that work there. So many have personal attachment and a history with Glenapp and there’s love running through the hotel and grounds. We met who we think is the Head Gardener and we mentioned how sad it was that so many trees had been impacted by the recent storm. She agreed but told us of her 20 year history with these gardens and how it provided an opportunity for careful re-planting and growth. That’s definitely a glass half full way to look at a challenge. When we were leaving, another guest asked how the General Manager was. ‘Blessed beyond words’ was his response! How uplifting! As we spotted our first brave daffodil of the year at nearby Culzean Castle on our way home , we couldn’t have agreed more. A really lovely stay, thankyou to everyone at Glenapp

Just a lovely laid back stay in a magnificent luxury castle with acres of gardens and woodland to explore. Food, drink and accommodation first class, thank you to all the pleasant attentive staff we came across. Plenty to explore nearby too, sunsets on the beach especially beautiful.

Perfect hotel Beautiful hotel, staff were incredibly helpful and always there when needed.

Let us down. Called me a week in advance. Asked me if I was celebrating a special occasion (our 10 year anniversary). Also, if we had any allergies. Check in great. Place is beautiful. Facade of castle from outside a little tired. After checking into room, noticed a fly and insect infestation later in bathroom. Informed management. They took pictures. Nothing done or followed up. Dinner outstanding, the service is amazing and the staff really are well trained. Almost too much! (007 like with their earphones!). Returned to room, TV not working. To their credit, manager brought another TV - it's 10.30pm now. Still nothing done about insects (I have video and pictures too - review isn't letting me upload them). Breakfast 10/10, again top notch service. Credit to their staff. Went for a walk around grounds. Lovely. On checkout, no mention of issues. Dinner and wine came to £200+ and the overnight stay £300+ For a romantic, overnight experience. To fork out almost £600, I was not impressed. I'm disappointed. I expected big things from this place - we'd been wanting to come here for a long time. Informed hotel of our feedback on checkout survey. It's been a few days, still not heard from them. Sadly, we won't be returning.